About us

Overview

Our audiology clinic was one of the first private practices in Australia, set up by Dr Janice Milhinch in 1980. The clinic has had a series of name changes as new audiologists have become owners. Ross Dineen joined the clinic in 1992, and "Janice Pitman Milhinch" became "Milhinch and Dineen Audiology" in 1997. Myriam Westcott joined the clinic in 2000, with the practice name changing to "Milhinch Dineen Westcott Audiologists" in 2002.

Once Dr Janice Milhinch retired from clinical audiology in 2003, the clinic was renamed Dineen and Westcott Audiologists in 2004. We have since expanded our practice to include Mary Leung, who joined in 2004, Kate Moore in 2006 and Damon Shepherd in 2016. As of July 2013, Ross Dineen, Myriam Westcott and Kate Moore are directors of the clinic, which is now named Dineen Westcott Moore Audiology.

We are a professional partnership of clinical audiologists who together offer extensive experience in hearing assessment, central auditory processing disorder (CAPD) assessment, hearing aid fitting and hearing rehabilitation. As a result we have considerable proficiency in the evaluation and management of complex hearing and communication issues.

Our clinic has an established history of evaluation, management, workplace consultancy and research into tinnitushyperacusisacoustic shock (AS) and hearing conservation. Dr Janice Milhinch was instrumental in the identification of acoustic shock injury (ASI), carrying out the first extensive study of 103 patients with ASI in 2001. We have the unique opportunity and commitment to continue to carry out clinically focused tinnitus, hyperacusis and acoustic shock disorder research in an independent private practice setting. The combined expertise and experience provided by Ross DineenMyriam Westcott and Ms Kate Moore has placed our practice as one of the leading centres providing tinnitushyperacusis and acoustic shock therapy in Australia.

We are accredited to provide services for WorkCover claimants, Office of Hearing Services (OHS) voucher holders and on referral from the Department of Veteran's Affairs (DVA).

Ross Dineen Audiologist

Dr Ross Dineen

Qualifications

Bachelor of Behavioural Science, 1974, La Trobe University, Melbourne

PhD. Applied Science, 1999, La Trobe University, Melbourne.

Professional Associations

Audiological Society of Australia (Audiology Australia), with current Certificate of Clinical Practice.

Independent Audiologists Australia formerly the Australian Association of Audiologists in Private Practice.

Dr Ross Dineen is a director of Dineen Westcott Moore Audiology, having joined the practice in 1994.He is an experienced Audiologist, with specialist interests in aural rehabilitation, tinnitus assessment and management, and hearing conservation.

Ross has a commitment to developing community awareness and understanding of the many issues involved in hearing rehabilitation. He has been working as an audiologist for over 29 years, variously with the National Acoustic Laboratories, the East Preston Community Health Centre, the Victorian Deaf Society HEAR (Hearing Education and Aural Rehabilitation) Service, and as a clinical supervisor and lecturer at La Trobe University.

As a student in the 1970's Ross worked in the building industry to pay his way through university. As a consequence of this experience, over the last decade he has worked with the construction unions in Melbourne on a series of research studies. This involved examining worker decision-making in relation to estimation of noise and associated hazards, with the aim of developing effective intervention/education programs for workers in industry.

In the 1980's Ross was the editor of "Hearing and Deafness Review" a journal of the Deafness Foundation of Victoria; edited two books on the applied use of hearing assistive devices; and was instrumental in the development of Tinnitus Education Workshops run by the HEAR Service. He is closely involved with the Tinnitus Association of Victoria, contributing information materials for distribution to members and regularly contributing to workshops held by the association.

In 1999 Ross completed his PhD studies investigating the "Factors influencing adjustment to tinnitus" and has a range of publications reporting on this research in both national and international journals. He regularly gives lectures to audiology students and practicing audiologists on the clinical assessment and management of complex tinnitus clients.

Publications

Dineen, R and Milhinch, J. (1996). Noise and hearing in the construction industry: a study of workers views on noise and risk on a Victorian site. Pub. Incolink, Melbourne Australia.

Dineen, R., Doyle, J., and Bench, J. (1997). Audiological and psychological characteristics of a group of tinnitus sufferers: prior to commencement of tinnitus management training. Brit. J. Audiol. 31: 23-34.

Dineen, R., Doyle, J., and Bench, J. (1997b). Managing tinnitus: A comparison of different approaches to tinnitus management training. Brit.J. Audiol. 31: 331-344.

Dineen, R and Reid, J. (1998). Knock out noise injury: An evaluation of the influence of education on workers understanding and management of noise hazards in the building and construction industry. Pub. Incolink, Melbourne, Australia.

Milhinch, J., Dineen, R., & Doyle, J. (1998). Noise and hearing in the construction industry. Noise Effects 98: 7th International Congress on Noise as a Public Health Problem. Sydney, Australia. 131-134.

Dineen, R., Reid, J., & Livy, P. (1998). Knock out noise injury. Noise Effects 98: 7th International Congress on Noise as a Public Health Problem. Sydney, Australia. 135-138.

Dineen, R., Doyle, J., Bench, J. and Perry, A. (1999). The influence of training on tinnitus perception: an evaluation 12 months after tinnitus management training. Brit.J Audiol. 33: 29-51.

Dineen, R. (2000). An investigation of factors influencing adjustment to tinnitus. PhD thesis. La Trobe University Press.

Dineen, R. (2002). Measures of tinnitus distress: what should we be measuring? Proceedings VII th International Tinnitus Seminar. Fremantle, Australia. 150-156.

Dineen, R. (2005). Severe Tinnitus: What Are We Treating? Audiology Now. Issue 23. Download paper

Dineen, R. (2006). "A Number of Issues with the Neuromonics Tinnitus Treatment". Audiology Now. Issue 25.

Dineen, R., Hocking, B., & Landgren, F. (2007). Hearing Standards for Rail Safety Workers: A report to the National Transport Commission.

Myriam Westcott Audiologist

Myriam Westcott

Qualifications

Bachelor of Science, University of Melbourne, 1973

Postgraduate Diploma of Audiology, 1974 - the first year an academic qualification in audiology was available in Australia

Melbourne, 2000: Tinnitus Retraining Therapy (TRT) course run by Professor Pawel Jastreboff, who developed the neurophysiological model of tinnitus and, with Dr Jonathan Hazell, developed TRT

Melbourne, 2001: Advanced TRT course run by Professor Pawel Jastreboff

Professional Associations

Audiological Society of Australia (Audiology Australia), with current Certificate of Clinical Practice.

Independent Audiologists Australia formerly the Australian Association of Audiologists in Private Practice.

Member of TRTA (Tinnitus Retraining Therapy Association).

Myriam Westcott is a director of Dineen Westcott Moore Audiology having joined the practice in 2000. She is an experienced Audiologist, with specialised interests in aural rehabilitation; tinnitus, hyperacusis, acoustic shock disorder assessment and management; and central auditory processing assessment.

Myriam started her audiological working life at National Acoustic Laboratory (NAL, now known as Australian Hearing) for six years. Her commitment to hearing rehabilitation, including hearing aid fitting and supporting the emotional reactions to hearing problems, stemmed from this time.

Following periods as an audiologist at the Royal Melbourne Hospital and the Royal Children's Hospital, Myriam joined the Victorian Deaf Society HEAR (Hearing Education and Aural Rehabilitation) Service where she remained for fourteen years. While there, she was drawn to the challenge of providing effective tinnitus and hyperacusis management. Myriam had the opportunity at HEAR Service to focus intensively on tinnitus and hyperacusis therapy for five years, co-ordinating the HEAR Service Tinnitus and Hyperacusis Program for most of that time.

Myriam is experienced in providing audiological evaluation and therapy for acoustic shock disorder (ASD) clients, ASD workplace consultancy and regularly lectures in ASD. She is committed to the research and development of new and innovative approaches to tinnitus, hyperacusis, misophonia and ASD therapy, utilising her clinical experience of Tinnitus Retraining Therapy (TRT) and psychological strategies. Myriam is closely involved with the Tinnitus Association of Victoria, contributing information material for their website.

Publications

Westcott M: "Case Study. Management of Hyperacusis associated with Post-Traumatic Stress Disorder". In: Patuzzi R, editor. Proceedings of the Seventh International Tinnitus Seminar, Fremantle, 5th-9th March 2002. Perth: Uni of W.A, 2002;280-285.

Westcott M: "Acoustic Shock Injury (ASI)". In: Acta Oto-Laryngologica Vol.126 Supplementum 556, December 2006, containing a selection of papers from the VIIIth International Tinnitus Seminar, Pau, France 6th -10th September 2005. Download paper.

Westcott M: "Acoustic Shock Injury (ASI)". Audiological Society of Australia. Audiology Now. Issue 25.

Westcott M: "Acoustic Shock Injury (ASI) case studies" Audiological Society of Australia XVIII National Conference, Canberra, May 2008.

Westcott M: "Tonic Tensor Tympani Syndrome - an explanation for everyday sounds causing pain in tinnitus and hyperacusis clients", Poster, IXth International Tinnitus Seminar, Gothenburg, Sweden, 15-18 June 2008.

Westcott M: "A perspective on tinnitus, hyperacusis and acoustic shock injury research" ENT News, Vol 17, No 5, November/December 2008.

Westcott M: "Somatosensory tinnitus and tonic tensor tympani syndrome (TTTS)" Poster for 3rd Tinnitus Research Initiative Conference, Stresa, Italy, 24-26 June 2009.

Westcott M: "Acoustic Shock Disorder" Tinnitus Discovery - Asia and Pacific Tinnitus Symposium, Auckland, 11-12 September 2009. Conference Proceedings published in the New Zealand Medical Journal.

Westcott M: "Hyperacusis: a clinical perspective on management" Tinnitus Discovery - Asia and Pacific Tinnitus Symposium, Auckland, 11-12 September 2009. Conference Proceedings published in the New Zealand Medical Journal.

Westcott M, Sanchez T G, Diges I, Saba C, Dineen R, McNeill C, Chiam A, O'Keefe M, Sharples T. "Tonic Tensor Tympani Syndrome in Tinnitus and Hyperacusis Patients: A Multi-Clinic Prevalence Study"

Westcott M: “Middle Ear Myoclonus and Tonic Tensor Tympani Syndrome”. Chapter in “Tinnitus: Clinical and ResearchPerspectives” edited by David M.Baguley, MarcFagelson, Plural Publishing Inc, 2015.

Westcott M: “Hyperacusis-induced Pain: Understanding and Management of Tonic Tensor Tympani Syndrome (TTTS) Symptoms”. Journal of Pain Relief 2016, 5:2.

Presentations

Oral and poster presentation of preliminary results at the Xth International Tinnitus Seminar, Florianopolis, Brazil March 2011, where the scientific committee selected this research as the best electronic poster, winning the inaugural Jack Vernon Award for originality, innovation, study design, analysis and ultimate impact on the field of tinnitus.

5th Tinnitus Research Initiative Conference, August 19-21, 2011, Buffalo, NY, USA, published in a special edition of Noise and Health Journal, dedicated to a selection of papers from this conference: Noise and Health Journal, Mar-Apr 2013, Volume 15, Issue 63 pp117-128. Download paper.

Audiology Australia XX National Conference, Adelaide 2012

1st International Hyperacusis Conference, London 1, 2nd March 2013

8th International TRI Tinnitus Conference 10-13 March 2014, Auckland, New Zealand. Workshop "Assessment and management of acoustic shock/TTTS/hyperacusis"

2nd International Hyperacusis Conference, London 9,10 July 2015. Workshop "Hyperacusis-induced pain: Understanding and Management"

Tinnitus, Hyperacusis and Misophonia Seminar, Independent Audiologists Australia, October 23-25, 2015, Melbourne. Co-convenor, presentations: “Hyperacusis, Acoustic Shock and Misophonia: understanding and management” and “Acoustic Shock, Hyperacusis and Misophonia: case studies”

Kate Moore Audiologist

Kate Moore

Qualifications

Bachelor of Biological Sciences, 1994, LaTrobe University

Post-graduate Diploma in Audiology, 1995, Macquarie University Sydney

Professional Associations

Audiological Society of Australia (Audiology Australia), with current Certificate of Clinical Practice.

Independent Audiologists Australia formerly the Australian Association of Audiologists in Private Practice.

Kate Moore is a director of Dineen Westcott Moore Audiology, having joined the practice in April 2006. She is an experienced Audiologist, with specialised interests in aural rehabilitation and tinnitus therapy.

Kate worked for Australian Hearing in Rockhampton for a short time prior to joining a private practice in Central Queensland. During her time in Queensland she travelled to Mackay, Emerald, Gladstone and various aboriginal communities providing audiological assessment and rehabilitation.

In 2001 Kate returned to Ballarat, Victoria where she worked in private practice and within the major public hospital Ballarat Health Services. While in Ballarat she performed diagnostic assessments on infants and toddlers, as well as fitting hearing aids and providing rehabilitative support for people with hearing difficulties.

In 2005 Kate and her family moved to Melbourne where she commenced work with the professional body for audiologists - Audiology Australia. This involved overseeing the quarterly magazine publication "Audiology Now ", generating their electronic newsletter, managing the continuing professional development program, and responding to office enquiries of a clinical nature.

Kate joined Dineen and Westcott Audiology in 2006, and became a director in July 2013, when the clinic was renamed Dineen Westcott Moore Audiology. She is an experienced tinnitus therapist. Kate is particularly interested in the effective management of acquired hearing loss and is passionate about tailoring individual aural rehabilitation programs to suit the hearing needs of each person.

In 2011 Kate was asked to join the Worksafe Clinical Panel as a consultant. The TAC and WorkSafe Clinical Panel is comprised of medical and allied healthcare professionals who review the services provided to TAC clients and injured workers. These reviews are to ensure the services are in line with the TAC and WorkSafe Clinical Frameworks.

Mary Leung Audiologist

Mary Leung

Qualifications

Bachelor of Science, 1990, University of Melbourne

Postgraduate Diploma in Audiology, 1991, University of Melbourne

Postgraduate Diploma in Psychology, 2005, Swinburne University

Professional Associations

Audiological Society of Australia (Audiology Australia), with current Certificate of Clinical Practice.

Mary Leung is an experienced Audiologist who joined Dineen Westcott Moore Audiology in 2004. She has a special interest in aural rehabilitation.

Mary began work as an Audiologist with Australian Hearing Services (now known as Australian Hearing) in Sydney, where she gained invaluable experience providing hearing assessments and hearing aid fittings to elderly and paediatric clients.

In 1993, Mary joined the Victorian Deaf Society HEAR (Hearing Education Aural Rehabilitation) Service where she remained for ten years. In her time there, Mary had the opportunity to develop her interest in issues affecting how hearing impaired people adapt to their hearing loss. Mary was also the manager of the HEAR Service Audiology program for three and a half years, juggling both an administrative and clinical workload.

In 2000, Mary spent a year working in the United Kingdom, at Addenbrooke's Hospital in Cambridge. During her time there, she was able to observe and work within a different, predominantly public, audiology program.

Mary's Postgraduate Diploma in Psychology was undertaken with the intention of furthering her interest in psychological issues surrounding hearing loss. Her thesis examined how hearing impaired people cope with their hearing loss.

Most recently, Mary has researched the various contemporary approaches to CAPD (Central Auditory Processing Disorder) evaluation and rehabilitation. As a result, she has been able to put together a comprehensive CAPD test battery and can offer a rehabilitation program firmly based on an individual's specific auditory processing difficulties.

Damon Shepherd Audiologist

Damon Shepherd

Qualifications

Bachelor of Science with Honours, 2001, Monash University

Master of Clinical Audiology, 2004, Melbourne University

Professional Associations

Audiological Society of Australia (Audiology Australia), with current Certificate of Clinical Practice.

Damon Shepherd is an experienced Audiologist who has joined Dineen Westcott Moore Audiology in 2016. He has a passion for providing a quality and personalised service and firmly believes in the strong ethics represented in our clinic.

Damon began work as an Audiologist with Ballarat Hearing Clinic in 2004, where he gained a broad range of experience. He provided hearing assessments and hearing aid fittings to private and Office of Hearing Services clients (pensioners eligible for government funded audiology services), and a comprehensive paediatric service including newborn diagnostic testing.  He was also involved in the clinic’s hearing conservation program which included industrial screening tests, the provision of noise plugs to workers at risk of developing noise induced hearing loss, educating workers about noise and hearing protections and noise surveys of factories and industrial plants. This diverse case load was offered in Ballarat, as well as the regional clinics he attended in Donald, Stawell and Bacchus Marsh.

In 2007, Damon joined Everything Hearing (formally Melbourne Diagnostic Audiology) where he worked in the East Melbourne office as well as managing the newly formed Williamstown office. Much of the work involved working directly with many of Melbourne’s leading Ear Nose and Throat specialists. There he developed new skills for the assessment of balance disorders, and retrocochlear pathology.

In 2010, Damon returned to Ballarat Hearing Clinic on a part time basis whilst still managing the Williamstown office for Everything Hearing.  Damon left Everything Hearing in 2012, however, continues to work part time at Ballarat Hearing Clinic.

Damon’s special interest lies in aural rehabilitation where he has 10 years of experience working directly with clients as well as running workshops for other health care professionals in communication strategies and hearing aid use and management.

Support Staff

Michelle Godfrey
Michelle Godfrey (Office Manager)

Sophie Knight
Sophie Knight (Receptionist)

We have highly skilled, experienced and caring support staff.  Michelle and Sophie have been with us for many years, and in that time have developed warm relationships with many of our clients.  They are the friendly face at our reception desk - welcoming our clients, responding to queries, providing a hearing aid maintenance service and trouble-shooting hearing aid concerns.


Michelle Godfrey
initially worked part time and became our office manager in 1997.  She is responsible for the administration of our clinic, while also providing reception services.


Sophie Knight
joined our clinic in 1997, provides administrative support and reception services.

Overview

Ross Dineen

Myriam Westcott

Kate Moore

Mary Leung

Damon Shepherd

Support Staff

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